How are things run in your office? Do you constantly have to direct staff to go and see this person for that information? Are you always telling them where to find things and how to perform tasks, or do you have written procedures and standardized methods?

If you are getting frustrated of continuously instructing your staff how to perform their work, or where to find a particular item, do not blame them for this; staff or individuals need some guidance. This means your office should have set systems in place giving your staff as much information as possible on how to perform their roles as effectively and efficiently as possible, without wondering what is next on their agenda.

OUR SERVICES CAN HELP!

We can solve those frustrations by creating an “Operations Manual” or “Position Statement Manual”  An Operations/Position Statement Manual will be a step-by-step guidebook on “how things are done” at that person’s particular desk or workstation. An important component of the creation of this manual is defining tasks and accountabilities to specific job positions.

If a staff person suddenly falls ill or quits, someone will be able to step in with little to no downtime. You will have saved time by not having to retrain someone or worse yet, spending hours trying to figure out how this person operated this position.